FAQs
Yes, in order for us to help you achieve the best results we need to establish the root cause of the problem. That is why your first appointment with us is 1 hour, it gives us enough time to consult, assess and treat, all during your first appointment. Our sports and deep tissue massage therapist can see you without a consultation for a one-off appointment.
Our sports and deep tissue massage therapist can see you without a consultation for a one-off appointment. We would only recommend this option if the injury was a basic pull or strain of a muscle. It is best to call reception and ask for a 10 minute discovery call with one of our specialists to determine who the best person would be to see.
Yes, there is parking straight outside, completely free.
We are a 15 minute walk from Gidea Park Station which is a 30 minutes from Liverpool Street or 22 minutes from Stratford International or a faster train is quicker.
The best way to book is by telephone. Our reception is covered 9-3 pm most days. We don’t always have someone at reception due to holidays etc and sometimes our therapists are working with their patients only. Where possible we ask for you to call to arrange an appointment, book a free discovery call, and pay your fee.
If you or someone in your household has COVID-19 symptoms or have tested positive we would ask that you cancel your appointment and re-book when you are symptom free, testing negative or the person in your household has tested negative.
If you or someone in your household has COVID-19 symptoms or has tested positive we would ask that you cancel your appointment and re-book when you are symptom-free, testing negative or the person in your household has tested negative.
Masks are not required, if you would like your practitioner to wear a mask please do let them know at the time, it is not a problem A sanitisation pump is available at the front desk, please can we ask you to sanitise your hands before going through to your appointment. We ask that you arrive on time or no more than 15 minutes earlier to your appointment, alone unless a parent or guardian is required
We have a no shoe policy, if you have bear feet please bring socks with you. There is a tray and shoe rack by the door to place your shoes into when you arrive. What is your cancellation policy? In order to cancel or rearrange your appointment please ONLY call the clinic mobile or landline on 01708782026 or text the clinic mobile on 07702809505 We require 48 hours to cancel or rearrange your appointment. There is a cancellation fee of £25.00 after 48 hours, cancellation on the day or a failure to attend there will be a FULL treatment charge. We do not routinely check our emails, Facebook, or Instagram so please do not contact us about changing your appointment via those channels. We understand emergencies arise but with little to any notice, it is difficult for us to contact patients on our waiting list to offer the available slot and to, in turn, be available. Giving us 48 hours allows the front of the house to make the relevant changes to our practitioner’s diaries. Each and every missed appointment does have an impact on us.